Problem
Customer messages arrive on WhatsApp, email, Instagram, calls and more, so chats get missed, replies overlap and nothing reaches Odoo.
Solution
Mindoo brings ten channels into one Odoo inbox, with an owner, a status and a linked lead or ticket on every conversation.
Why Mindoo
Customers message you wherever they like. Your team shouldn’t have to chase them across tabs, phones and inboxes.
Without Mindoo
Messages land in separate apps, nobody knows who is handling what, and customer history never reaches Odoo.
With Mindoo
Every channel arrives in Odoo Discuss with a status, an owner and the customer’s full record right beside the conversation.
Supported channels
Turn on only the channels you use. Each one gets its own owner, team and routing rule.
Your internal Odoo chat
Built in
Incoming mail or OAuth
Incoming mail or OAuth
Through Odoo’s WhatsApp app
Messaging
Signed-in account session
Messaging
Direct messages via Meta
Social
Your Facebook Page inbox
Social
Your SMS gateway
Text
Odoo VoIP call history
Voice
LINE Messaging API
Messaging
Each channel shows Connected or Disconnected from its real setup. Switching one off hides it without deleting a single conversation.
How it works
A simple flow your whole team can follow from day one.
Add your email, WhatsApp, social and phone accounts once in Settings. Messages start arriving in Odoo Discuss.
New conversations are assigned by round-robin, to one person, or picked up manually, per channel.
Answer on the same channel, then create a lead, ticket, task or applicant without leaving the chat.
Features
Mindoo adds the working layer a sales or support team needs on top of Odoo Discuss, without replacing it.
One list for every channel, showing the customer, last message, linked document, tags and owner on each card.
Tick any mix of channels, such as Gmail with WhatsApp and Instagram, and work them as one list.
Every chat is New, Assigned, Pending or Closed, tracked in the chatter. Archiving is kept separate.
Colour-coded tags and four priority levels, from Low to Very High, visible on every card.
Assign any chat to a teammate. They join the conversation automatically and receive every reply.
Turn a chat into a CRM lead, Helpdesk ticket, Project task or job applicant, already linked.
Leads, quotations, orders, tickets, tasks and activities, with revenue totals, beside the chat.
Saved replies with shortcuts like /greet, available on every channel or just one.
Status, owner and tag changes reach every open screen instantly, with no reload and no lost drafts.
Routing & assignment
Choose a routing rule for each channel. New conversations are assigned the moment they arrive.
Rule 01
Round-robin across the channel’s team. The next chat always goes to someone who didn’t take the last one.
Rule 02
Everything on the channel goes to one responsible user. The rest of the team can still open and reply.
Rule 03
Chats arrive unassigned and anyone can pick them up. This is the default on a fresh install.
A chat that already has an owner is never reassigned.
The responsible user sees every chat on it.
Even when the linked document is private.
Direct messages and group chats are never routed.
Connected to Odoo
From the Actions menu, create a record already linked to the chat. It shows up in the customer overview straight away.
Dashboard & reports
See conversation volume by day, week or month, a channel breakdown, and how quickly each person replies.
Who it’s for
If your customers reach you on more than one channel, Mindoo keeps every conversation in one place.
Get started
Connect only the channels you need. Each one is set up on its own, and nothing is shared between them.
Add the module to your Odoo 19 and install it from Apps.
Add credentials for each channel in Settings → Omni.
Give each channel an owner, a team and a routing rule.
Save quick replies and the tags your team will use.
Instagram, Messenger and LINE need a public HTTPS address and, for Meta, an approved app. An in-app guide shows your exact URLs.
FAQ
Everything you need to know before you bring your channels into Odoo.
Ask Us AnythingNo. It extends Discuss. Your internal channels, direct messages and notifications keep working exactly as before, and Mindoo adds status, owners, tags and routing for customer conversations.
Discuss, Gmail, Outlook, WhatsApp, Telegram, Instagram, Facebook Messenger, LINE, SMS and phone calls through Odoo VoIP.
Yes. A channel that is switched off disappears from the inbox and stops routing, but its conversations, tags and settings are kept.
Each channel uses Balanced round-robin, Single person or Manual routing. A conversation that already has an owner is never reassigned.
Yes. From the Actions menu you can create a CRM lead, Helpdesk ticket, Project task or job applicant, already linked to the conversation.
A public HTTPS address for webhooks and, for Instagram and Messenger, a Meta app with messaging permissions approved. We can handle the setup for you.